Frequently asked questions
What are eyelash extensions?
Eyelash Extensions are individual strands of synthetic fibers made to replicate a natural eyelash. When applied, eyelash extensions lengthen and thicken your own natural eyelashes. The single strands are applied to each individual eyelash, one by one. With proper application, lash extensions look and feel completely natural.
How long will my new lashes last?
Your new lashes will last between 2 to 4 weeks depending on your skincare routine and your own natural lash life cycle. To maintain the full look of your lashes, it will require you to maintain refills every 2-3 weeks
Can I swim, shower or exercise while wearing lash extensions?
Yes. The bonding agent we use is waterproof and allows you to shower, swim, exercise. However we recommend that you DO NOT WASH your eye area for at least 24 hours after the initial eyelash extension application. This allows the bonding agent to fully dry and prolong the life of your extensions.
How do I take care of my new eyelash extensions?
Avoid getting lashes wet for the first 24-48 hours
Avoid hot steam or sauna
Use Removal Pads to remove any eye makeup.
Use a mild antibacterial foaming cleanser to cleanse the lashes
Do not perm eyelashes or manually curl.
Brush with a clean mascara wand daily.
How do I track my order?
Each order is sent with a tracking number that you will receive in an email after your order has shipped. Please click the tracking number provided in the body of your email. You can also enter your tracking number at usps.com. If for some reason you have not received that email, it is possible that the email address you provided with your order is old, incorrect or the email has gone to your spam folder.
My item arrived damaged. What should I do?
Contact us within one hour of placing your order via our 24/7 toll-free number, 734.431.2552, and we will do our best to accommodate your request.